Frequently Asked Questions
You have questions, we have answers. Finding a therapist can be challenging - we're here to help make the process easier. We'll start by answering a few of the more common questions. Please reach out to us by email or phone for any other questions you may have.
Do you accept insurance?
Insurance is accepted for therapy services with some of our therapists. Please refer to the Insurances Accepted section for each therapist
to see which insurances are accepted for therapy services with that therapist. What is a superbill?
Superbills are provided to clients who pay for services out of pocket. A superbill is a receipt we provide to you with specific
information that your insurance company needs in order to provide
reimbursement. Even though we do not directly accept insurance, it doesn't mean you cannot utilize your coverage.
Numerous insurance plans offer out-of-network coverage, which can reimburse either the full cost or a portion of our session
fees.It's crucial that you review your out-of-network coverage, including factors such as deductibles and whether you have
met them. These elements will influence the reimbursement process and the amount you may be eligible to receive. How do I know if I will be reimbursed by my insurance company using a superbill?
We advise potential clients to reach out to their insurance company and ask for information regarding out of network billing using a superbill. Every insurance company plan is different so this is an important step if you are wanting to be reimbursed by your insurance company. How do I go about starting therapy?
We understand beginning therapy can be challenging so we are here to support you in getting started. We offer complimentary 15 minute phone conusultations which can be booked directly online using the Free Consult button above or by calling or emailing our office. After deciding to move forward with a therapist, your therapist will schedule a first session with you. What does therapy look like?
After selecting and meeting your therapist over the phone during your free consultation, you will meet with your therapist in one of our office rooms or by telehealth if desired. Your therapist will support your interpersonal growth through your sessions. Your therapist will work with you to create a plan to meet your goals. How long are therapy sessions?
Therapy sessions are generally 50 minutes for individual therapy and up to 90 minutes for couples and families. How often will I have therapy sessions?
Therapy sessions are typically once a week when first starting and may be less frequent over time. Everyone is unique of course and so the frequency will be guided by your needs. Will I be in therapy forever?
Generally speaking, not exactly. Typically, you will do therapy for a period of time long enough to achieve your goals from therapy. After that, you would have a final closing session. You may return at a later date should you require further support on your journey. Do you offer in person therapy sessions?
Yes, we genuinely prefer to meet in person when possible. Of course there may be circumstances when telehealth is preferred or needed. In such cases we are able to offer secure video telehealth sessions. Do you offer telehealth therapy sessions?
Yes, we offer telehealth video sessions via a secure platform as well as phone sessions. How do I pay for therapy?
For out of pocket services, we typically bill your credit card on file on the date of your therapy session. Credit card information is encrypted and protected in your secure client portal. We also accept cash and checks. What is your cancellation policy?
We require notice of cancellation 24 hours prior to your appointment. Due to the time commitment of your therapist and dedicated resources for your session, late notices or no shows are charged the full session rate. 